Sanative Remedies Pvt. Ltd. (“Sanative Remedies”, “we”, “us” or “our”) respects your privacy. This policy explains what personal information we collect through www.sanativeremedies.in, how we use and protect it, and the choices you have. By using the website or placing an order, you agree to this policy.

Last updated: 31 October 2026

Who We Are

Sanative Remedies Pvt. Ltd.

A2,606 vihang valley,phase 1, GB Road, Kasarwadavali, Thane(W)-400615

CIN: U24233MH2015PTC264279

GSTIN: 27AAVCS8466Q2ZV

Email: sanativeremedies1@gmail.com

Phone: 9820044098

We are the data controller for the information collected on this website.

Information We Collect

Information you give us

Name, phone number and email address

Billing and delivery address

Order details and messages you send through our contact form, email or phone

Reviews or feedback you submit

Account details, if you create an account (name, email and password)

Information collected automatically

Device and browser type, IP address and approximate location

Pages visited, time spent and the website you came from

Cookies and similar technologies (see section 7)

Payment information

Payments are handled by third party payment gateways. We do not see or store your full card number, CVV, UPI PIN or net banking password. We receive only confirmation of payment status and a transaction reference.

Health information

We do not ask for medical records or health details to place an order. Please do not include sensitive health information in forms or messages. If you choose to share it with our customer care team, we will use it only to respond to you.

How We Use Your Information

We use your information to:

process, ship and deliver your orders, and send order updates,

take payments and issue refunds,

respond to your questions, requests and complaints,

send offers, product news and reminders, only where you have agreed or where the law allows,

improve our website, products and customer service,

prevent fraud and keep the website secure, and

meet legal, tax and regulatory requirements.

Sharing Your Information

We do not sell your personal information. We share it only as needed with:

Courier and logistics partners, to deliver your order,

Payment gateways and banks, to process payments and refunds,

Service providers, such as website hosting, email, SMS or WhatsApp messaging and analytics tools, who act on our instructions,

Our manufacturers, only if needed to handle a product quality complaint, and

Government or law enforcement bodies, where required by law or to protect our rights.

These parties may use your information only for the purpose we shared it, and must keep it secure.

Marketing Messages

With your consent, we may contact you by email, SMS, call or WhatsApp about offers and new products. You can opt out at any time by using the unsubscribe link in an email, replying STOP to a message, or writing to us. Order and service messages will continue, as they are needed to complete your purchase.

Data Security

We use reasonable security practices to protect your information, including secure (HTTPS) connections, access controls and trusted payment gateways. No website or system can be fully secure, so we cannot guarantee absolute security. Please keep your account password confidential and tell us at once if you suspect misuse.

Cookies

Cookies are small files stored on your device. We use them to keep your cart working, remember your preferences, understand how visitors use the website, and measure our marketing. You can block or delete cookies in your browser settings, but some parts of the website may then not work properly.

How Long We Keep Your Information

We keep your information only as long as needed for the purposes in this policy, and as required by tax, accounting and other laws. Order and invoice records are usually kept for at least [8] years. When information is no longer needed, we delete or anonymise it.

Your Rights and Choices

You may ask us to:

show you the personal information we hold about you,

correct information that is wrong or incomplete,

delete your information, unless we must keep it by law,

stop sending you marketing messages, or

withdraw any consent you have given, which does not affect past processing.

To make a request, email sanativeremedies1@gmail.com or call 9820044098. We may ask you to verify your identity first, and will reply within a reasonable time.

Children

This website is meant for adults aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has given us information, please contact us and we will delete it.

Third Party Links

The website may link to other websites. We are not responsible for their privacy practices, so please read their policies before sharing information with them.

International Transfers

Some of our service providers may store or process information on servers outside India. Where this happens, we take reasonable steps to keep your information protected.

Changes to This Policy

We may update this policy from time to time. The new version will be posted here with a new “Last updated” date. Continued use of the website means you accept the changes.

Grievance Officer

For any complaint about how your information is handled, please contact our Grievance Officer, in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

Name: [Grievance Officer name]

Designation: [designation]

Email: sanativeremedies1@gmail.com

Phone: 9820044098

Address: A2,606 vihang valley,phase 1, GB Road, Kasarwadavali, Thane(W)-400615

Working hours: [Monday to Saturday, 10 am to 6 pm]

We will acknowledge complaints within 48 hours and aim to resolve them within one month.

Contact Us

Sanative Remedies Pvt. Ltd.

A2,606 vihang valley,phase 1, GB Road, Kasarwadavali, Thane(W)-400615

Customer Care: 9820044098

Email: sanativeremedies1@gmail.com